Need help? Have a question? No worries. BigTime's got your back. Our support is world-class, and our people the best in the business -- knowledgeable and friendly, just a phone call away. Plus, we offer a ton of 24/7 training options, online support and other resources to ensure you have what you need to take advantage of all that BigTime has to offer.
SupportWhen you need some hand-holding, our tech specialists are just a click away.
Email Support: Our Chicago-based technology staff is on hand every day to answer customer questions and get you moving in the right direction, and email is hands-down the fastest way to get to us. Shoot us a question at support@bigtime.net.
Phone Support: Need to talk with a live person? That same technology staff answers the phones as well! Give us a call at (1) 866 BIGTIME. If we're busy with other customers, we'll call you right back.
Live Support: When you encounter a problem, a BigTime support team member can pay a (virtual) visit to your desktop to sort it out, resolving the issue step by step as you watch on your screen.
Training videos, webinars and other online resources to get you up and running fast.
Knowledge Base: Go here for answers to common questions and problems. Here you'll find a storehouse of helpful articles and how-tos on a variety of subjects -- from the time tracking basics to more advanced tasks. If you're a bigtime plus/premium user, there's a more advanced knowledge base for you as well.
Recorded Demos: This is a great place to start for the new user, letting you explore BigTime at your own pace. These videos introduce key features and demonstrate techniques you'll use again and again. Click on the link for a full listing.
Webinars: In these 45-minute online courses, our top training consultants go live to walk you through the basics. You'll be able to watch as they create a project, track time and so on -- seeing over their shoulder exactly how it's done.